
Emergency Contacts & Services in Surabaya, Indonesia
1. Surabaya City Clinic
A well-equipped medical center providing emergency care to foreigners. Offers a multilingual staff for easy communication.
- Multilingual Staff: Enables clear communication between the clinic and non-Indonesian speakers.
- Emergency Care: Provides immediate medical attention for urgent health issues.
- Foreigner Friendly: Caters specifically to the needs of foreign visitors, offering a comfortable and accessible environment.
2. Rumah Sakit Harapan Kita
A large hospital with an international patient department, offering round-the-clock emergency services.
- International Department: Dedicated to foreign patients, ensuring proper care and attention.
- Round-the-Clock Emergency Services: Ensures prompt medical attention for emergencies at any hour.
- Large Hospital Facility: Offers extensive resources, including advanced diagnostic equipment and a wide range of medical specialists.
3. Surabaya Police Station
The city's main police station, providing assistance for lost or stolen items as well as emergency situations.
- Central Location: Easily accessible from various parts of the city.
- Police Assistance: Helps with lost or stolen items and offers guidance in emergencies.
- 24-Hour Service: Staffed around the clock to address visitors' needs.
4. Surabaya Fire Department
Responds to fires and other emergencies across the city. Provides water rescue services during floods.
- Firefighting Services: Quick response to fire incidents, minimizing damage and saving lives.
- Water Rescue: Effective assistance during flood emergencies, ensuring public safety.
- Citywide Coverage: Stations strategically located throughout Surabaya for fast response times.
5. Surabaya Emergency Medical Services (EMS)
Ambulance services provided by the city, ensuring quick transport to hospitals during emergencies.
- Emergency Transport: Quickly transports patients to hospitals for timely medical care.
- Professional Staff: Trained paramedics and EMTs provide care during transit to the hospital.
- Citywide Availability: Ambulances stationed across Surabaya, ensuring coverage for the entire city.
6. Bupati's Office for Foreign Affairs
Offers assistance to foreign visitors, including help with documentation and emergency situations.
- Foreigner Assistance: Helps foreign visitors navigate local bureaucracy and provides guidance in emergencies.
- Documentation Services: Assists with obtaining or replacing lost documentation, such as visas and passports.
- Emergency Contact: Serves as a point of contact for emergencies involving foreign visitors in Surabaya.
7. PHC International Medical Clinic
A private medical clinic offering emergency services and multilingual staff for ease of communication.
- Private Medical Facility: Offers personalized care, ensuring a comfortable environment for patients.
- Multilingual Staff: Enables clear communication between the clinic and non-Indonesian speakers.
- Emergency Services: Provides immediate medical attention for urgent health issues.
8. Surabaya Red Cross
Offers first aid training and emergency services, including disaster relief and blood donations.
- First Aid Training: Trains individuals to respond effectively in emergency situations.
- Disaster Relief: Provides aid during natural disasters, such as floods and earthquakes.
- Blood Donations: Collects blood donations to support the medical needs of Surabaya residents.
9. Surabaya Tourist Police
A specialized police unit that focuses on assisting tourists in Surabaya and ensuring their safety.
- Tourist-Centric Approach: Provides assistance tailored to the unique needs of tourists.
- Safety Guarantee: Ensures the safety and security of tourists during their stay in Surabaya.
- 24-Hour Service: Staffed around the clock to address visitors' needs.
10. Surabaya International Airport Medical Clinic
An airport clinic offering medical services, including emergency care and vaccinations.
- Airport Location: Conveniently located within the airport for easy access.
- Emergency Care: Provides immediate medical attention during emergencies.
- Vaccination Services: Offers vaccinations to protect travelers from various diseases.
11. Surabaya City Hall
A city government building offering information and assistance to visitors, including help with emergencies.
- City Information Center: Provides information about the city and its attractions.
- Assistance Services: Helps visitors with various needs, including emergencies.
- Central Location: Easily accessible from various parts of the city.
12. Surabaya Ambulance Service (STAN),
A non-profit ambulance service that provides emergency medical care and transportation.
- Non-Profit Status: Operates with the goal of saving lives, rather than for profit.
- Emergency Medical Care: Provides immediate medical attention during emergencies.
- Citywide Availability: Ambulances stationed across Surabaya, ensuring coverage for the entire city.
13. Surabaya Blood Transfusion Center (Pusat Transfusi Darah Daerah Surabaya)
A city blood center that collects and distributes blood products for medical emergencies.
- Blood Collection: Collects blood donations to support the medical needs of Surabaya residents.
- Emergency Services: Ensures a steady supply of blood products for emergencies.
- Citywide Coverage: Stations strategically located throughout Surabaya for easy access.
14. Surabaya Animal Shelter (Pondok Kucing)
A shelter for stray animals that provides emergency care and adoption services.
- Animal Emergency Care: Offers medical assistance to injured or sick strays.
- Adoption Services: Provides opportunities for visitors to adopt healthy and vaccinated animals.
- Citywide Location: Located centrally in Surabaya, making it easily accessible to the public.
15. Surabaya International Container Terminal (SICT) Medical Clinic
A medical clinic located within a major port that offers emergency care and basic health services to dockworkers and travelers.
- Port Location: Conveniently situated within the port for easy access by travelers and dockworkers.
- Emergency Care: Provides immediate medical attention during emergencies.
- Basic Health Services: Offers routine health checks and vaccinations to travelers and dockworkers.