Emergency Contacts & Services in Puebla, Mexico
1. Puebla Police (Policía Estatal de Puebla)
The state police department that provides safety and emergency response services in Puebla. Dial 066 for emergencies.
- 24/7 Availability: Available round the clock to respond to emergencies.
- Territorial Coverage: Covering all municipalities within Puebla state.
- Spanish Language Support: Communication is in Spanish, the native language of Mexico.
2. Red Cross ( Cruz Roja Mexicana)
A humanitarian organization that provides emergency medical services and disaster response. Call 51-5803-9100 for help.
- Emergency Medical Services: Offers ambulance services with trained paramedics.
- Disaster Response: Assists during natural disasters and major emergencies.
- Community Education: Conducts training programs on first aid and safety.
3. Hospital General de Zaragoza
The main hospital in Puebla city, offering comprehensive medical services. For emergencies, visit the emergency room.
- Level of Care: Provides specialized care for various medical conditions.
- 24/7 Emergency Room: Emergency services are available round the clock.
- Spanish Language Support: Communication is in Spanish, the native language of Mexico.
4. Instituto Mexicano del Seguro Social (IMSS) Hospital
A public health institution offering medical services. The Puebla IMSS hospital has a 24/7 emergency room for critical situations.
- Universal Health Coverage: Provides healthcare to the Mexican population under the national health system.
- Specialized Care: Offers a range of medical and surgical specialties.
- Spanish Language Support: Communication is in Spanish, the native language of Mexico.
5. Medical Tourism Centers
Private medical facilities offering specialized care to tourists. These centers can assist with emergencies during your stay.
- Specialized Care: Provides treatment for a wide range of medical conditions.
- English Language Support: Some centers offer English-speaking staff and translators.
- High Standards of Care: Adheres to international standards for medical services.
6. Fire Department (Bomberos Puebla)
The fire department responsible for firefighting and emergency response services in Puebla. Dial 065 for emergencies.
- 24/7 Availability: Available round the clock to respond to emergencies.
- Territorial Coverage: Covering all municipalities within Puebla state.
- Spanish Language Support: Communication is in Spanish, the native language of Mexico.
7. Embassy Assistance
Contact your home country's embassy or consulate in Mexico City for emergency assistance and guidance during your stay.
- Citizen Services: Offers help to citizens in distress or needing emergency assistance.
- Language Support: Communication is in your home country's language as well as Spanish.
- Legal Assistance: Provides help with legal issues, such as document replacement and arrest support.
8. Tourist Police (Policía Turística)
A specialized police force focused on ensuring the safety and well-being of tourists. They can help with emergencies and provide guidance.
- Tourism Expertise: Trained to address specific issues faced by tourists.
- Spanish Language Support: Communication is in Spanish, the native language of Mexico.
- Crime Prevention: Focuses on preventing crime against tourists and ensuring their safety.
9. Vigilancia Ciudadana (Citizen Patrol)
A volunteer-based security initiative that helps maintain public safety in some areas of Puebla. They can assist with minor emergencies and provide information.
- Community Engagement: Involves citizens in maintaining safety in their communities.
- Spanish Language Support: Communication is in Spanish, the native language of Mexico.
- Volunteer-Based: Made up of volunteers, offering an additional layer of security.
10. Pharmacies (Farmacias)
Find pharmacies throughout Puebla for over-the-counter medications and basic first aid supplies. Some offer 24/7 service.
- Over-The-Counter Medications: Offers a range of medicines available without a prescription.
- First Aid Supplies: Provides basic first aid items like bandages and pain relievers.
- 24/7 Availability (Some): Select pharmacies offer round-the-clock service for emergencies.
11. Dental Clinics
Find dental clinics in Puebla to help with emergencies and routine care. Some clinics offer services for tourists.
- Emergency Dentistry: Offers urgent dental care for toothache, abscess, or injury.
- Tourist-Friendly Clinics: Some clinics cater specifically to tourists and offer English-speaking staff.
- General Dental Care: Provides routine dental care, such as cleanings and fillings.
12. Lost & Found (Departamentos de Perdidos)
Report lost or found items at the local police station or tourist information centers.
- Item Recovery: Assists in recovering lost items.
- Spanish Language Support: Communication is in Spanish, the native language of Mexico.
- Information Sharing: Shares found items with other lost & found departments and police stations.
13. International SOS Mexico
An international medical and travel assistance company that offers services in Mexico. They can help with emergencies during your stay.
- Medical Assistance: Offers 24/7 medical support, including emergency evacuation.
- Travel Insurance: Provides travel insurance to cover various risks and emergencies.
- Multilingual Support: Offers customer support in multiple languages, including English.
14. Global Rescue Mexico
An international emergency services company that offers assistance in Mexico. They can help with emergencies during your stay.
- Medical Evacuation: Provides medical evacuation services for critical situations.
- Security Extraction: Offers extraction services during political unrest or natural disasters.
- Multilingual Support: Offers customer support in multiple languages, including English.
15. Mexico Tourism Board (SECTUR)
The Mexican tourism board offers information and assistance to tourists. Contact them for help during your stay.
- Tourist Information: Provides guidance on tourist attractions, accommodations, and activities.
- Spanish Language Support: Communication is in Spanish, the native language of Mexico.
- Emergency Assistance: Offers help during emergencies, such as accidents or robberies.