Emergency Contacts & Services in Astana, Kazakhstan

1. Astana Emergency Response Centre

24/7 emergency hotline for medical, fire, and police emergencies in Astana.

Emergency Hotline: Provides immediate assistance in critical situations.
Multi-language Support: Offers support in multiple languages, catering to diverse tourists.
Ambulance Service: Provides emergency medical transportation for those in need.

A major hospital located in the heart of Astana providing emergency care.

Emergency Department: Offers specialized care for patients with urgent medical needs.
Trauma Centre: Equipped to handle complex and critical injuries.
Round-the-Clock Service: Provides emergency services 24 hours a day, 7 days a week.

Responsible for fire suppression and rescue services in Astana.

Fire Stations: Located throughout the city for rapid response times.
Rescue Services: Offers assistance in emergency situations, such as traffic accidents and building collapses.
Training: Firefighters undergo regular training to ensure effective response.

Primary law enforcement agency in Astana responsible for public safety.

Patrol Units: Active throughout the city, ready to respond to any emergency.
Special Units: Includes SWAT teams and bomb squads for handling high-risk situations.
Crime Prevention: Focuses on preventing crime, ensuring a safer environment for tourists.

Provides emergency medical transportation and response in Astana.

Emergency Transportation: Transports patients to hospitals for urgent care.
Paramedics on Board: Equipped with medical training to stabilize patients during transport.
24/7 Service: Operates around the clock, ensuring assistance is available whenever needed.

A hotline for information and advice on poisoning emergencies.

Poison Information: Provides expert guidance on handling poisoning situations.
Multilingual Support: Offers support in multiple languages for tourists.
Preventive Measures: Provides advice on how to prevent poisoning incidents.

Offers support and guidance for mental health emergencies.

Crisis Intervention: Provides immediate help during a mental health crisis.
Resources and Referrals: Offers resources for further support and guidance.
Confidentiality: Ensures calls are confidential to promote openness during emergencies.

A blood donation center that provides emergency blood supplies.

Emergency Blood Supplies: Stores and provides blood products for emergency transfusions.
Donor Screening: Screens donors to ensure the safety of the blood supply.
Regular Donations Needed: Encourages regular donations to maintain a stable supply of blood products.

Provides assistance for travelers experiencing car trouble or breakdowns.

Roadside Assistance: Offers help for those stranded on the road due to mechanical failure.
Towing Services: Provides towing services when necessary.
24/7 Service: Operates around the clock, ensuring assistance is available whenever needed.

Provides information and assistance to travelers in Astana.

Information Services: Offers guidance on local attractions, services, and customs.
Emergency Assistance: Provides assistance in emergency situations, such as medical or safety concerns.
Multilingual Support: Offers support in multiple languages for tourists.

Helps reunite lost items with their owners.

Lost Items Reporting: Allows for lost items to be reported and recorded.
Found Items Recovery: Recovers and stores found items until they can be returned to their owners.
Online Database: Maintains an online database of lost and found items for easy search and retrieval.

Provides maintenance and repair services for bicycles.

Bicycle Maintenance: Offers services to fix flat tires, adjust brakes, and perform other repairs.
Tool Provision: Provides tools for basic bicycle maintenance and repair.
Location: Located strategically along popular cycling routes in Astana.

Provides free wireless internet access in public areas.

Provides information and assistance for tourists in Astana.

Information Services: Offers guidance on local attractions, services, and customs.
Emergency Assistance: Provides assistance in emergency situations, such as medical or safety concerns.
Multilingual Support: Offers support in multiple languages for tourists.

Provides information on the nearest available ATMs.