Emergency Contacts & Services in Donetsk, Ukraine

1. Donetsk Emergency Response Center (DERC)

Provides emergency medical services and assistance. Call for police, ambulance or fire department.

24/7 Availability: Always available round the clock in case of emergencies
Multi-language Support: Offers assistance in multiple languages to help foreign travelers.
Emergency Medical Services: Provides immediate medical attention for emergencies

Main hospital in Donetsk providing urgent care and treatment. Consult a doctor for non-emergency health issues.

Round the Clock Service: Open 24/7 to cater to all types of medical needs.
Specialized Departments: Has specialized departments like Cardiology, Oncology, Neurology, etc.
Emergency Room: Equipped with an emergency room to handle critical situations.

Provides immediate medical assistance at the scene of an accident or during emergencies.

Fast Response Time: Aims to reach emergency sites as quickly as possible.
24/7 Service: Operates round the clock, ensuring help is available whenever needed.
Trained Medical Personnel: Staffed with skilled medical professionals ready to handle emergencies.

Handles law enforcement, public security and order maintenance.

24/7 Service: Available round the clock to ensure safety and security.
Crime Prevention: Works to prevent crimes and maintain law and order in the city.
Public Assistance: Provides assistance to citizens, including foreign travelers, in need.

Responds to fires, rescues and other emergency situations involving hazardous materials.

Quick Response Time: Aims to reach the site of emergencies as quickly as possible.
Firefighting Equipment: Equipped with advanced firefighting equipment and vehicles.
Rescue Services: Provides rescue services for people trapped in accidents or disasters.

Enforces traffic regulations and handles road incidents.

Road Safety: Works to ensure safety on the roads of Donetsk.
Traffic Control: Controls traffic flow and ensures smooth movement of vehicles.
Accident Management: Handles road accidents, ensuring swift clearance and restoration of normal traffic flow.

Responsible for maintaining public order, safety, and security in the city.

Public Order Maintenance: Ensures peace and order within the city.
Safety Patrol: Conducts safety patrols to maintain security in public places.
Emergency Response: Responds to emergencies and provides assistance when needed.

Represents local pharmacies offering essential medications.

24/7 Service: Has member pharmacies open 24/7 to cater to emergencies.
Medication Availability: Ensures availability of essential medications for various health issues.
Member Pharmacies: Represents a network of pharmacies across the city, making it easier to find help.

Provides taxi services for transportation within and around Donetsk.

24/7 Service: Operates round the clock to cater to travelers' needs.
Affordable Rates: Offers competitive rates for taxi services.
Emergency Assistance: Provides emergency transportation services in case of emergencies.

Offers travel advice, information about local attractions and assistance to tourists.

Multi-language Support: Provides information in multiple languages.
Emergency Assistance: Offers emergency assistance to tourists in case of emergencies.
Local Knowledge: Has local knowledge about Donetsk, making it easier for travelers.

Provides humanitarian aid and disaster relief services.

Disaster Response: Responds to disasters, providing essential supplies and aid.
First Aid Training: Offers first aid training to citizens and travelers alike.
Blood Donation Services: Facilitates blood donations for those in need.

A private hospital offering medical services to foreigners.

Multilingual Staff: Has multilingual staff to assist non-Ukrainian patients.
Advanced Facilities: Equipped with modern facilities and technology for medical care.
Specialized Services: Offers a range of specialized services for various health issues.

Provides vaccinations and immunizations to prevent diseases.

Required Vaccines: Offers vaccines required for travelers entering Ukraine.
Traveler-friendly Hours: Operates during convenient hours for travelers.
Qualified Personnel: Has qualified medical personnel to administer vaccines safely.

Provides mental health services and support for individuals in need.

Confidential Services: Offers confidential consultations and treatments.
Multilingual Staff: Has multilingual staff to assist non-Ukrainian patients.
Specialized Treatments: Offers various mental health treatments like therapy and medication management.

Provides advice on poison control and offers emergency assistance.

24/7 Service: Operates round the clock to cater to emergencies.
Expert Advice: Offers expert advice on poison control and first aid measures.
Poison Information Line: Provides a dedicated phone line for inquiries regarding poisoning emergencies.