Emergency Contacts & Services in Kolkāta, India

1. Kolkata Police - Emergency Helpline

This helpline number (100) connects you directly to the police for any emergency. It helps in situations where law enforcement is needed quickly.

Coverage: Operates throughout the city.
Response Time: Usually quick due to extensive spread across Kolkāta.
Language Support: Primarily available in Bengali and English.

2. Kolkata Fire Brigade

The firefighting service can be reached at 101 for any fire-related emergencies. Known for its rapid response to fire outbreaks, it prioritizes immediate danger.

Equipment: Equipped with modern firefighting gear.
Reach: Covers most parts of Kolkāta effectively.
Availability: Operates 24/7 throughout the year.

3. Ambulance Services - 108

The 108 ambulance service is a life-saving service that can be used for health emergencies. It solves the challenge of accessing medical help quickly.

Response Time: Typically fast in urban areas.
Availability: 24/7 availability increases reliability.
Cost: Usually free for emergencies.

4. Kolkata Traffic Patrol

For traffic-related issues or accidents, the 103 helpline addresses these with swift action. It manages road safety and aids in the control of vehicle congestion.

Real-time Support: Offers current traffic updates and assistance.
Authority: Managed by the Kolkata Traffic Police.
Efficiency: Known for handling accidents promptly.

5. Tourist Information Centre - Kolkata Airport

This centre assists travellers with directions, information, and essential services. It helps new visitors navigate the city more easily.

Location: Located at the Netaji Subhas Chandra Bose International Airport.
Language Support: English and Bengali assistance.
Resources: Provides maps and service information.

6. U.S. Consulate Kolkata

Located on Ho Chi Minh Sarani, the consulate aids American tourists in need of diplomatic or emergency assistance. It addresses passport issues and other citizen services.

Security: Provides a safe space for U.S. citizens.
Access: Require appointments, except for emergencies.
Services: Replaces lost passports quickly.

7. British Deputy High Commission Kolkata

Offers assistance to UK nationals facing emergencies. Situated in the city's central area, it serves British tourists primarily.

Document Support: Handles lost or stolen passport cases.
Location: Atlantic Point, E.M. Byepass.
Operating Hours: Business hours, emergencies always.

8. Kolkata Municipal Corporation

This local body can be contacted for civic problems including water supply or drainage issues. It tackles inconveniences that affect local and visiting communities.

Scope: Handles public complaints about infrastructure.
Language Support: Bengali, Hindi, and English.
Contact: Reachable through various online platforms.

9. WBTC Lost & Found Services

Helps recover lost items on public transport. The West Bengal Transport Corporation operates this service, easing traveller worries over misplaced belongings.

Efficiency: Regular follow-ups on reported items.
Availability: Accessible across all WBTC services.
Communication: Offers both in-person and telephonic communication.

10. HelpAge India

Provides support to senior citizens in Kolkāta, especially those travelling alone. Offers medical aid and advice, easing elderly travellers' concerns.

South Avenue Hub: Central point in the city.
Emergency Hotline: Available 24/

11. - Special Services

Focus on elderly health emergencies. 11. Women's Helpline (1091): Dedicated helpline for women's safety and emergencies in Kolkāta. Provides immediate help for any safety concerns.

Confidentiality: Ensures privacy and security.
Language Support: Bengali, Hindi, English.
Quick Response: Works closely with local police.

12. Childline (1098)

A distress line for children in need, offering free emergency help. Protects children against abuse or neglect in unusual areas for tourists.

Available: 24/7 with free call services.
Trained Staff: Skilled in handling sensitive issues.
Language Support: Multilingual support service.

13. Rape Crisis Center

Offers support and counseling for sexual violence survivors. It addresses medical assistance and legal aid, ensuring prompt guidance.

Trained Counselors: Specializes in trauma care.
Accessibility: Located in central Kolkāta.
Legal Help: Provides assistance through legal procedures.

14. Global Health City - Kolkāta

A private medical facility known for high-quality emergency medical services. It solves the challenge of finding reputable healthcare quickly.

Specialization: Offers advanced diagnostics and emergency care.
Location: Easily accessible from main city zones.
Insurance: Accepts various health insurance plans.

15. South City Hospital

Known for 24/7 emergency medical services, this hospital combines local expertise with rapid treatment. Ideal for tourists needing immediate medical attention.

Facilities: Equipped with advanced machinery.
Specialist Doctors: Available round the clock.
Accessibility: Located at Prince Anwar Shah Road.

16. Metro Railway Helpline

Provides information and emergency assistance for Kolkāta metro users. Ensures travel-related safety and assistance.

Real-time Help: Offers immediate assistance for metro issues.
Accessibility: Service available at all metro stations.
Multilingual Support: Available as needed.

17. Kolkāta Passport Office

Offers assistance to tourists with passport issues. Helps those dealing with loss or paperwork challenges.

Fast Track Services: Available for urgent cases.
Location: Centrally situated in Salt Lake, Kolkāta.
Multilingual Support: Staff assists in multiple languages.

18. Poison Control Centre - NRS Hospital

Dedicated to treating poisoning cases promptly. Vital for travelers in food-related or accidental ingestion incidents.

Specialist Team: Handles cases with expertise.
24/7 Availability: Always ready for emergencies.
Quick Diagnosis: Rapid response care units.

19. Indian Red Cross Society, West Bengal State Branch

Offers various forms of emergency assistance and medical aid to tourists. Ideal for disaster and relief scenarios.

Multiple Services: Health, medical, and disaster response.
Supportive Volunteers: Skilled in crisis management.
Location: Well-positioned for city-wide reach.

20. Kolkata Medical Emergency Coordination Cell

Centralized service offering emergency coordination for multiple medical emergencies. Eases the burden for travelers needing quick health solutions.

Coordination: Manages ambulance, hospital, and police services.
Resourceful: Known for connecting with multiple agencies.
24/7 Service: Connects with hospitals across Kolkāta for efficiency.