
Emergency Contacts & Services in Mexico City, Mexico
1. Emergency 911
Dial 911 for emergencies in Mexico City to quickly connect with police, ambulance, or fire services. It is a single point of contact for most urgent needs, making it crucial for addressing immediate threats. The operators are trained to handle a variety of emergencies efficiently.
- Accessibility: Nationwide, including Mexico City.
- Language: Operators may speak English.
- Availability: Operates 24/
2. 2. Locatel Mexico City
This service provides information and assistance in emergencies such as missing persons or road incidents. It's a government-backed service that supports both locals and travelers. Locatel facilitates communication and direction for various non-emergency situations.
- Services Offered: From missing persons to public services inquiry.
- Multilingual Support: Some operators are bilingual.
- Contact Number: 55 5658
3. 3. Cruz Roja (Red Cross)
Known for their comprehensive medical services, the Red Cross in Mexico City provides immediate medical assistance for accidents and health emergencies. They are recognized for their expertise and quick response times.
- Medical Services: Immediate first-aid and emergency medical.
- Reliability: Well-known and trusted organization.
- Contact Info: 55 5557
4. 4. Mexico City Police
The city’s police force manages safety and security, providing a rapid response to crimes and disturbances. Their presence is notable across public areas and tourist spots.
- Patrol Coverage: Extensive in tourist zones.
- Language: Some officers may speak English.
- Response Times: Generally quick in city center.
5. Mexico City Fire Department
The fire department efficiently handles fire emergencies with well-equipped units and trained personnel. They also manage rescue operations in case of natural disasters.
- Equipment: Modern firefighting gear.
- Training: Skilled in rescue operations beyond ordinary fires.
- Contact Number: 55 5768
6. 6. Poison Control Center (CICOTOX)
This center offers advice and support for poisoning incidents, whether from food, chemicals, or bites. They provide crucial medical advice and can expedite necessary treatments.
- Service Scope: Covers all types of poisoning.
- Specialist Advice: From trained toxicologists.
- Contact Info: 55 5259
7. 7. Tourist Assistance Center
This center specializes in assisting tourists with various needs, including lost documents and language barriers. It aims to make tourists' experiences safe and enjoyable.
- Location: Easily accessible in major tourist areas.
- Multilingual Staff: Assists non-Spanish speakers.
- Services Range: From legal advice to general inquiries.
8. Legal Assistance for Tourists
Offers legal advice and helps in situations like theft or accidents. This service ensures that tourists understand their rights and legal processes in Mexico.
- Legal Expertise: Experienced in tourist-related cases.
- Language Support: English-speaking legal professionals available.
- Availability: 24/7 hotline.
9. SOS Desaparecidos
Focused on cases of missing persons in Mexico City, offering a structured approach to finding missing individuals. They work closely with authorities and families for best outcomes.
- Approach: Coordinates with local authorities.
- Support: Emotional and procedural guidance to families.
- Rapid Response: Immediate action in the initial hours.
10. Earthquake Alert System
Mexico City has a specialized alert system for earthquakes due to its history with seismic activity, providing advance warning to minimize harm and damage.
- Alert Mechanism: State-of-the-art sensors and communication.
- Community Training: Regular drills and information dissemination.
- Real-time Alerts: Immediate notifications through various media.
11. AMIS
The Mexican Association of Insurance Institutions provides assistance and information related to insurance in emergencies, including travel insurance claims.
- Insurance Expertise: Guidance on claims and benefits.
- Network: Collaborations with multiple insurance providers.
- Support Hours: Office hours with emergency contacts.
12. Mexican Institute of Social Security (IMSS)
Provides healthcare services for locals and residents with access to hospitals and clinics. The institute is vital for health emergencies not covered by private insurance.
- Healthcare Network: Extensive range of clinics and hospitals.
- Accessibility: Open to registered individuals, registered tourists through specific programs.
- Comprehensive Care: Covers a variety of medical needs.
13. Central de Emergencias
A centralized emergency service number for different districts beyond 911. It provides localized help for issues not typically covered by national or city services.
- Regional Help: Tailors aid based on district-specific needs.
- Efficient Dispatch: Quick connection to local officers.
- Contact Details: Varies by district.
14. Protección Civil CDMX
The Civil Protection department deals with natural disasters like storms or earthquakes, providing guidance, support, and shelter arrangements.
- Disaster Preparedness: Safety tips and protocols available.
- Rapid Response: Emergency shelters and assistance set up swiftly.
- Continuous Monitoring: Regular updates on potential threats.
15. Protección al Turista (Tourist Protection)
This service ensures the safety of tourists with patrols and quick support in case of distress. They maintain a presence in key tourist areas to assist visitors.
- Patrols: Regular presence in popular tourist locations.
- Multilingual: Communication in languages other than Spanish.
- Contact Information: Signposted in tourist areas.
16. Ambulance Services
Private and public ambulance services provide differing levels of service based on need, from basic transport to advanced life support in emergencies.
- Response Time: Generally quick in central areas.
- Range of Services: Includes basic to advanced medical transport.
- Operator Variety: Public hospitals and private services available.
17. Consular Services
The consulates provide help to foreign nationals in distress, including replacing lost passports or helping during legal issues.
- Document Assistance: Passport replacements and travel advisories.
- Crisis Support: Help during natural disasters or accidents.
- Location: Main consular offices are centrally located.
18. Psychological Crisis Line
Provides free and confidential support for those in mental distress or experiencing psychological emergencies.
- Confidentiality: Complete privacy for callers.
- Expertise: Trained professionals available.
- Operational Hours: 24/7 service availability.
19. Uber and Cabify Emergency Line
Specific hotlines are available for emergencies faced while using these services, ensuring safety and swift resolution.
- In-app Assistance: Quick access through app interfaces.
- Response Team: Dedicated team for resolving urgent issues.
- Regional Coverage: Specifically designed for urban areas.
20. Traveler's Health and Safety Helpline
This helpline can be reached for medical, safety, or travel-related emergencies in Mexico City, offering advice and direction on dealing with crises.
- Comprehensive Support: Medical and non-medical emergencies.
- Multilingual Assistance: Available for various languages.
- Extended Hours: Accessible during most hours for urgent issues.