
Emergency Contacts & Services in Moscow, Russia
1. Moscow City Emergency Services (112)
This is the universal emergency number in Moscow for fire, police, and medical emergencies, similar to 911 in the United States. Dialing 112 connects you to a dispatcher who can send the appropriate help. It's available 24/7 and multilingual staff may be available.
- Availability: Functioning 24/7 to handle all kinds of emergencies.
- Multilingual Support: Often has operators who speak English and other languages.
- Fast Response: Directs your call to the necessary service quickly.
2. American Embassy in Moscow
Provides assistance to U.S. citizens in need of emergency services like legal aid or medical emergencies. They can also help replace lost passports. Located on Bolshoy Devyatinskiy Pereulok.
- Operating Hours: Has specific hours for citizen services; check their website for details.
- Passport Services: Helps in case of loss or theft of U.S. passports.
- Local Laws Help: Can provide advice and assistance if you're in legal trouble.
3. British Embassy in Moscow
Offers emergency assistance for British nationals, including legal and hospital help. They can assist with document replacement if needed. Situated on Smolenskaya Naberezhnaya.
- Consular Services: Available primarily during working hours.
- Emergency Contact: Offers an emergency line out of hours.
- Advice on Crisis: Provides updates and advice in case of local crisis.
4. Australian Embassy in Moscow
Provides aid to Australian citizens facing emergencies such as illness, arrest, or loss of documents. They offer travel advice specific to your situation. Located in Podkolokolny Pereulok.
- Travel Advice: Offers travel warnings and advice for Australians.
- Crisis Assistance: Gives support during local crises or emergencies.
- Document Aid: Can facilitate issuing emergency travel documents.
5. German Embassy in Moscow
Helps German nationals in legal, medical, and emergency document situations. They also provide security updates. Found on Mosfil'movskaya Street.
- Security Alerts: Issues warnings to German nationals in case of danger.
- Legal Assistance: Provides help if you're involved in legal matters.
- Document Services: Handles travel document emergencies effectively.
6. Moscow Police Department
Handles all criminal-related emergencies such as theft or assault. They offer patrolling services around the clock for safety. You can reach them directly by dialing 102.
- 24-Hour Operations: Works around the clock to ensure safety.
- Quick Reaction: Aimed at rapid response for urgent matters.
- Tourist Information: Often aware of hotspots where tourists may encounter issues.
7. Central Clinical Hospital with Polyclinic
It's a hospital providing high-quality medical services to foreigners in Moscow. The facility is well-equipped for urgent medical issues and offers services in multiple languages.
- Multilingual Staff: Doctors and staff often speak English.
- High-Quality Care: Known for high standard healthcare services.
- Insurance Acceptance: Generally accepts international insurance.
8. European Medical Center
Offers specialized emergency medical care for foreigners and expatriates. Known for its advanced technology and expatriate-friendly protocols, it’s located on Spiridonievsky Lane.
- Advanced Facilities: Equipped with modern medical technologies.
- Expatriate-friendly: Tailored services for foreign nationals.
- Insurance Coverage: Works with various international insurance policies.
9. Moscow Ambulance Service
Provides rapid pre-hospital medical care and urgent transport to the healthcare facilities. Dial 103 to access ambulance services in case of emergencies.
- Fast Dispatch: Response time is prioritized for critically urgent needs.
- Wide Coverage: Can reach remote areas of the city quickly.
- Cooperative Network: Connected with all major hospitals.
10. Sklifosovsky Research Institute for Emergency Medicine
Specializes in trauma cases and is one of Moscow’s primary emergency medical centers. Located centrally, it handles the most severe emergency cases.
- Trauma Specialization: Experts in handling severe injuries and trauma.
- Central Location: Easily accessible from most parts of the city.
- Renowned Institution: Well-known for research and emergency care excellence.
11. Fire Brigade Moscow
Responsible for extinguishing fires and responding to fire-related emergencies across the city. Call 101 if you need immediate assistance with fire.
- Specialized Equipment: Equipped for both urban and rural fires.
- Highly Trained: Staff undergo rigorous training for fire emergencies.
- Community Programs: Often engage in public awareness programs.
12. Russian Railways Emergency
Provides emergency assistance related to train travel within Moscow and beyond. They handle scheduling issues, lost items, and accidents.
- Rail-Specific Assistance: Expertise in handling rail travel emergencies.
- Lost Property: Offers help in retrieving forgotten items.
- Schedule Support: Provides information on disrupted services.
13. Moscow River Rescue Service
Offers emergency assistance for incidents on the river, including drowning or boating accidents. They are specially trained for water rescues.
- Specialized Training: Experts in water safety and rescue.
- Rapid Response: Quick to respond to river emergencies.
- Safety Patrols: Regularly patrol major waterways for security.
14. Gorky Park Security
Ensures safety within the park premises and provides assistance to lost or troubled visitors. They can swiftly contact emergency services if needed.
- Visible Presence: Regular patrols maintain a secure environment.
- Visitor Assistance: Guides and helps lost visitors find exits.
- First Responders: Quick to relay emergencies to appropriate services.
15. Sheremetyevo Airport Lost and Found
Offers services to locate lost items within the airport premises. Understand English and responds quickly to misplaced luggage issues.
- Fast Retrieval: Efficient in locating lost items or baggage.
- Language Support: Multilingual staff to assist travelers.
- Security Liaison: Can involve security for more serious issues.
16. Moscow Metro Emergency Services
Handles incidents within the metro system such as accidents or suspicious activities. Staff are trained to manage crowd safety and emergency evacuations.
- Crowd Management: Experienced in handling large volumes of people during emergencies.
- Quick Response: Ready to intervene immediately when an incident occurs.
- Suspicious Activity: Trained to identify and manage security threats.
17. Tourist Help Line
Provides information and assistance to international tourists facing emergencies or seeking guidance on local services. Reachable via phone or at tourist centers.
- Multilingual Support: Offers help in various major languages.
- General Assistance: Answers questions about local customs or services.
- Quick Connection: Can link you to emergency services if needed.
18. Diplomatic Security Personnel
Protects diplomats and international visitors in the city. They provide safety advice and coordinate with local enforcement for security measures.
- Trained Officers: Specializes in high-security situations.
- Event Management: Ensures safety during diplomatic events.
- Emergency Protocols: Quick to enact emergency response plans.
19. Moscow Tourist Police
Specially trained to assist tourists in non-critical emergencies such as minor theft or guidance. They patrol popular tourist spots.
- Tourist-Friendly: Focus on helping visitors feel safe in the city.
- Local Knowledge: Familiar with common tourist areas and issues.
- Accessible: Often found in areas with high tourist traffic.
20. Moscow Crisis Center for Foreigners
Provides psychological and practical support for foreigners in crisis situations. They focus on mental health emergencies and can connect you with further assistance.
- Multilingual Counseling: Offers mental health support in various languages.
- No-Cost Services: Often provides services free of charge.
- Comprehensive Support: Addresses a range of crisis situations.