
Emergency Contacts & Services in Shenzhen, China
1. Shenzhen Emergency Hotline
This is the main hotline number for all emergencies in Shenzhen, including police, fire, and ambulance services. It provides quick assistance and can also translate English for foreigners. The number is 110 for police, 119 for fire and 120 for ambulance.
- Language Support: Limited English support available.
- Availability: 24/7 service.
- Response Time: Fast dispatch within city limits.
2. Shenzhen General Hospital
This hospital is one of the largest and most advanced in Shenzhen, equipped to handle a wide range of medical emergencies. It has an international department with English-speaking staff.
- Location: Centrally located in the city.
- Facilities: Modern equipment and ample emergency facilities.
- Language Access: Multilingual help available.
3. Shenzhen International SOS Assistance
They provide emergency medical and security services for travelers, including evacuations and medical consultations. This service can help when local healthcare facilities may be inadequate for complex medical needs.
- Membership Requirements: Membership might be necessary for full benefits.
- Global Network: Part of a global network offering comprehensive support.
- Personalized Service: Tailored help for complex issues.
4. SOS Children's Villages Shenzhen
This organization provides emergency contact information for children in distress and vulnerable families. It focuses on children's welfare and protection in emergency situations.
- Capacity: Primary focus is on children and families.
- Services Offered: Shelter and basic necessities for affected children.
- Reach: Operates in various locations within the city.
5. Shenzhen PSB Exit-Entry Administration Bureau
The bureau helps with issues related to visa and immigration, which can be critical in emergency situations for travelers. They offer guidance for legal procedures during emergencies.
- Language Help: Limited English speaking staff.
- Location: Located in Futian District.
- Assistance Scope: Visa issues and document fixes.
6. Shenzhen Red Cross Society
They provide emergency humanitarian assistance, including first aid and disaster relief. Their volunteers are trained to respond promptly during crises.
- Volunteering: Opportunities to volunteer and learn first aid.
- Areas Covered: Broad coverage including disaster-prone areas.
- Services Range: Aid extends from health to social welfare.
7. CITS Shenzhen Agency
This government-related agency can assist with travel-related emergencies, such as passport loss or travel advice. They offer reliable information and help from trained professionals.
- Accessibility: Located at major transportation hubs.
- Service Range: Includes help with itinerary changes.
- Credentials: Official links with government ensure credible help.
8. Shenzhen Fire Services
Immediate response to fire emergencies within Shenzhen, offering advanced fire prevention and rescue services. Quick response ensures containment of fires and injuries.
- Efficiency: Known for its rapid response.
- Equipment: Equipped with modern firefighting tools.
- Incident Support: Offers prevention tips and education.
9. Shenzhen Blood Center
This center coordinates blood donations and supplies, crucial in medical emergencies where transfusions might be needed. They also support rare blood type matching.
- Supply Chain: Comprehensive system for blood supply.
- Donor Programs: Encourages regular donations.
- Emergencies Specialization: Fast mobilization for crises requiring large blood supplies.
10. Shenzhen Centre for Disease Control and Prevention
Plays a crucial role in managing public health emergencies in Shenzhen. They provide essential information and manage responses to disease outbreaks.
- Communication: Regular alerts and updates.
- Preparedness Training: Conducts outbreak preparedness programs.
- Response Capacity: Quick mobilization during public health threats.
11. Shenzhen Safe City Command Center
An advanced technology-driven center that coordinates city-wide emergency and safety operations. It emphasizes preventive surveillance and real-time monitoring.
- Tech Integration: Uses modern technology for surveillance.
- Public Safety: Monitors large public events and traffic.
- Optimization: Streamlines emergency services for efficiency.
12. Shenzhen District Public Hospitals (Bao’an, Nanshan, etc.)
These are general public hospitals serving key districts for residents and travelers. Each provides emergency medical care regardless of residential status.
- Local Access: Located in all major districts.
- Patient Capacity: Handles a significant number of emergencies.
- Specialty Units: Offers diverse emergency specialties like trauma care.
13. Guangdong Provincial Armed Police Hospital
This hospital provides emergency medical services with a focus on serious traumas and surgical care. It is known for handling severe cases, including traffic accidents.
- Specialization: Expertise in trauma treatment.
- Resources: Well-equipped with necessary medical facilities.
- Strategic Location: Accessible from key transport routes.
14. Legal Aid Shenzhen
Provides emergency legal assistance for expatriates and residents in various issue types including those involving accidents or detainments.
- Cost: Free initial consultation.
- Multilingual Capability: Offers support in several languages.
- Scope of Assistance: Includes legal advice in emergencies.
15. Shenzhen Psychological Crisis Intervention Center
Offers psychological support in emergencies, such as natural disasters or personal crises like panic attacks. Specialized in psychological first aid.
- Confidentiality: Secure counseling environment.
- Support Range: From telephonic to face-to-face counseling.
- Team Expertise: Includes experienced clinical psychologists.
16. Water Rescue Services for Shenzhen Bay
Offers specialized support for water-related emergencies, including search and rescue operations. Designed to address accidents happening offshore.
- Training: Rescuers trained to handle marine emergencies.
- Equipment: Uses advanced rescue boats and gears.
- Coverage Area: Primarily focused on Shenzhen Bay and nearby waters.
17. Shenzhen Emergency Management Office
This government office oversees preparation and response to natural disasters, providing effective coordination among different agencies during emergencies like floods or typhoons.
- Coordination Role: Bridges various emergency services.
- Strategy: Implements comprehensive disaster plans.
- Community Involvement: Educates public on disaster readiness.
18. Shenzhen Poison Control Center
Available 24/7 to assist in cases of poisoning, providing immediate guidance and medical referral if necessary. Specialists offer advice on a wide range of toxic substances.
- Expertise: Specialists trained in handling different poisons.
- Accessibility: Phone consultations and in-person visits.
- Resource Provision: Offers information on prevention and treatment.
19. Southern Cross Command Centre
This center focuses on marine emergencies, coordinating with coastal patrols and maritime search and rescue efforts. Emphasizes safety for boating and fishing communities.
- Resource Allocation: Coordinates multiple marine units.
- Specialized Skills: Coast guard professionals.
- Influences: Improvises safety measures for maritime activities.
20. Local Consulates in Shenzhen
Various foreign consulates provide emergency assistance for their nationals, including travel documents replacement and legal liaison. Each consulate offers specific resources tailored to its citizens.
- National Scope: Services depend on nationality.
- Documentation Aid: Facilitates replacement of essential documents.
- Advisory Role: Offers situational advice for travelers during emergencies.